All of our lumber and mill products are kiln
dried to provide stability in the wood for
years to come. We carefully monitor moisture
content until we obtain an acceptable level
(This varies with species of wood, but in
general should not exceed 10% in hardwoods
and 15% in Pine and Fir). Only then are our
boards milled into flooring in order to provide
the best possible product for our customer.
Samples: We are pleased to provide samples of our flooring.
We choose a random sample of each grade and try to provide also a sampling of some widths. Please note that it
is impossible to get a sample that reflects all variations in character due to the great variety in wood itself. If you would like a sample pack, please send a check for $25.00 to cover postage and handling. Normally samples
are sent UPS Ground. We will also provide custom sample packs.
Installation: All our flooring should be installed according
to accepted standard industry practice and/or
our recommendations. It is important with
any wood flooring that it not be laid tight
to the perimeter walls as the wood needs
to be able to "breathe" with seasonal
changes. That is why base shoe is needed
to cover approximately a 3/4" buffer zone. All flooring should be allowed to acclimate
for a minimum of 72 hours prior to installation.
DEPOSITS: All our Antique flooring is custom cut to your needs. No
order is confirmed until we receive a 50% deposit! We will notify you when your order is ready
for shipment. The balance is due prior to shipping. Charges for freight (payable to carrier)
are due and payable upon delivery.
DELIVERY: By common carrier unless you have made other
arrangements. We endeavor to obtain the best
rates possible and pass any discounts on
to you, our customer.In the event your order
is shipped C.O.D. for any balance; be aware
that Truck lines charge a fee for C.O.D.
When your order arrives you will need one
check for the freight line and another made
out to Heartwoods, LLC (certified checks)
for the balance of the sale. Our shipments
are F.O.B. St. Louis, MO or one of our milling
locations. Claims: Please note that damage due to freight
company handling is not the responsibility
of our Company. A Claim should be filed immediately
with the particular freight company and visible
damage and/or shortages noted on the bill
of lading @ time of receipt of goods. We
will be glad to assist you in any way possible
with your claim.
RETURNS: In the event of some problem or difficulty
with your flooring order upon receipt; You
must notify our office immediately! If the
difficulty cannot be amicably resolved, we
may allow the return of the flooring to us-
freight prepaid. We will then give you either
a refund or replacement of the flooring @
our discretion. Return is void after 30 days.
Under no circumstances will return be allowed
or refund granted once the flooring has been
either installed or altered from it's original
condition when received.
Please note: Pricing in this price Guide does not include delivery or freight charges!
All Sales are handled through our office
in Robertsville, MO.
636-257-7344 or e-mail